Secure receiving: ask for a document with a single link
Need a passport copy or a password from someone without a Heimlane account? Send them a request link: what they send is encrypted on their device, and only you can open it.
Alice’s mother needs help with some paperwork, and Alice needs a copy of her passport. Sent by email, the copy would stay readable in both mailboxes, the sender’s and the recipient’s. So Alice clicks Receive in her vault, creates a request link for a document and texts it to her mother.
Her mother opens the link on her phone, with no account and no app, takes a photo of her passport and selects Encrypt and send. The file is encrypted on her phone before it leaves, and only Alice can open it. It lands in Alice’s Received tab, and one click saves it to her vault.
A request link can ask for text, a password, a Wi-Fi key or a document. Receiving text works on every plan; receiving files needs a paid plan.
Transcript
Alice creates a request link that lets a relative drop encrypted content straight into her vault without having to create a Heimlane Vault account. Here, it's a photo of a passport, so she requests a file. By default, the link can only be used once, and extra security options can be added if needed. The link is created. Alice can send it through any app she likes, here via instant messaging. She can also send it directly by email, or copy it to the clipboard. The QR code lets the recipient scan it with their smartphone to open the link right there. Here's the message received on the phone. Just tap the link to open the upload page. Alice's relative takes a photo of their passport right from their smartphone. They can also add a message for Alice. The message and the photo are encrypted on the phone before being sent. End-to-end encryption, zero knowledge. Alice gets a notification and can open what she was sent right from Heimlane Vault. Here's the photo, which only Alice can open. She saves it to her personal vault as a secure note so she can find it easily later.