Frequently Asked Questions

Real questions from customers, prospects, and partners

Can't find what you're looking for? Reach out via the contact form and we will answer.

Pricing & payments (Heimlane Vault)

What payment methods do you accept?
We accept all major credit and debit cards through Stripe, our secure payment processor.
Can I cancel anytime?
Yes! You can cancel your subscription at any time from your billing settings. You'll continue to have access to premium features until the end of your billing period.
Can I upgrade or downgrade my plan?
Yes, you can change your plan at any time. If upgrading, you'll be charged a prorated amount. If downgrading, the change will take effect at the end of your current billing period.
Is my payment information secure?
Absolutely. We use Stripe for payment processing, which is compliant with the international payment processing standard (PCI-DSS). We do not store any payment information.
Can I order Teams or Business plan online?
No, this is not something we plan to offer. We work exclusively with our Partners for B2B sales. Please reach out to us directly so we can find the best partner for your needs together.
Can I pay via PayPal, Western Union, or other services?
No, we only support online card payments through Stripe.
Can I pay using bank wire transfer?
Our Premium, Premium Plus and Family plans are only available via online checkout. For businesses, payment terms are agreed directly with our channel partners.
Can I pay in cash?
No, we only support online card payments through Stripe.
I am a partner, can I purchase online and resell plans for individuals?
No, this scenario is not possible. Please contact us so we can discuss the best possible way to enter partnership.
I can't find an answer to my question
Reach out via our contact form and we will get back to you.